Shipping policy

At Little Spoods, the safety of our spood babies and the safe delivery of all items is our highest priority 💜
Below you’ll find everything you need to know about shipping live jumping spiders and supplies.

By purchasing, the customer accepts responsibility for proper care, timely pickup, and safe handling upon arrival.

🕷️ Live Jumping Spider Shipping

Shipping live jumping spiders requires careful temperature monitoring and specialized packaging to ensure safe arrival.

Before every shipment, we evaluate:

  • Temperatures at origin, transit, and destination
  • Carrier conditions and disruptions
  • Safe packaging requirements

📅 Shipping Schedule

  • Ships via FedEx Priority Overnight only
  • Shipping days: Tuesdays (weather permitting)
  • If Tuesday is a holiday → ships Wednesday
  • Orders placed after Monday → ship the following week

“Overnight shipping” refers to transit time, not same-day shipping.

You will receive tracking via email once shipped 📧✨

🇺🇸 Shipping Availability

  • Ships within the continental United States only
  • Local pickup available in North Fort Myers, Florida
  • Customers must ensure legality of ownership in their area

🏬 FedEx Hub Pickup (Recommended)

This is the safest shipping method.

  • Package stays in climate-controlled facility
  • Must select a hub that accepts live animals
  • ID required at pickup

⚠️ Requirements for Live Arrival Guarantee:

  • Pickup within 2 hours of availability

🏡 Home Delivery

Available ONLY when temperatures stay between 45°F – 90°F

Requirements:

  • Someone must be home all day
  • Package must be brought inside immediately

⚠️ Live Arrival Guarantee does NOT apply to home delivery

📦 Packaging & Temperature Protection

  • Insulated, FedEx-approved boxes
  • Secure cups with padding + humidity control
  • Heat/cold packs when needed
  • Optional Phase 22 packs (~72°F stabilization)

🕷️ Natural Variation & Appearance

Live animals vary in color, size, and markings.

Photos are taken under bright lighting and macro lenses, which may make spiders appear brighter, more detailed, or slightly different in size.

No refunds or replacements will be issued for differences in appearance.

🌡️ Weather & Shipping Delays

We may delay shipping if conditions are unsafe, including:

  • Weather
  • Carrier disruptions
  • Transit risks

Orders may be held until safe to ship.

Carrier delays after shipment:

  • Outside of our control
  • May void Live Arrival Guarantee if delayed more than 1 day

We are not responsible for carrier delays, and delays may void the Live Arrival Guarantee.

🕷️ Live Arrival Guarantee (LAG)

Applies ONLY if:

  • FedEx Priority Overnight is used
  • Shipped to a FedEx Hub
  • Picked up within 2 hours
  • Reported within 1 hour of delivery
  • No major carrier delay
  • Correct, valid shipping address

❗ If DOA (Dead on Arrival)

  • Must report within 1 hour after pick up
  • Photo + video required

If approved:

  • Replacement provided
  • Customer pays reshipping

🚫 All live animal sales are final. No refunds will be issued.

📦 Unclaimed / Undeliverable Packages

  • Must be picked up promptly
  • Unclaimed after 24h may be returned to us

If returned due to:

  • Incorrect address
  • Failure to pick up

👉 No refunds
👉 Reshipping may be offered at customer expense

🕷️ When Your Spider Arrives

  • Unpack immediately
  • Remove heat/cold packs once at room temp
  • Open carefully in a safe space

🛍️ Supplies, Decor & Accessories Shipping

We carefully pack all supplies to ensure safe delivery 🕷️✨

📦 Processing Time

  • Made-to-order items: 5–7 business days
  • Ready-to-ship items: 1–3 business days

🚚 Shipping Methods

  • USPS First Class (standard)
  • USPS Priority (expedited)
  • FedEx Overnight (if shipped with spiders)

⏱️ Delivery Estimates

  • First Class: 1–5 business days
  • Priority: 1–3 business days

💳 Shipping Cost

  • Flat rate: $6.99

🕷️ Combined Orders (Spiders + Supplies)

  • Both shipping fees apply at checkout 

Orders may ship together via FedEx Overnight if:

  • Items are ready in time
  • Everything fits safely in the live shipping box

If combined:
👉 $6.99 shipping frees for accessories will be refunded

If not:
👉 Items ship separately, no refund

📦 Lost or Delayed Packages (Supplies)

Replacement may be offered if:

  • Wrong item sent
  • Item damaged
  • USPS confirms package lost

📍 Incorrect Address

  • Customer is responsible
  • Reshipping fees apply

📸 Damaged Items

  • Report within 48 hours
  • Photo proof required
  • Replacement only if damaged in transit

🔄 Returns (Supplies Only)

  • Accepted within 7 days
  • Must be unused + original condition

Customer pays:

  • Return shipping
  • Reshipping fees

🚫 Made-to-order items are non-refundable

💬 Questions

If you have any questions, we’re always happy to help 🕸️✨
Your little spood’s safety and your experience matter to us 💜