Refund policy

At Little Spoods, we want you to feel confident in your purchase while also ensuring the safety and well-being of our animals and products 💜

🕷️ Live Jumping Spiders

Due to the nature of live animals:

  • All sales are final
  • We do not accept returns or offer refunds on live jumping spiders

🕷️ Live Arrival Guarantee (LAG)

We offer a Live Arrival Guarantee under specific conditions.

To qualify:

  • Your order must be shipped via FedEx Priority Overnight
  • Shipment must be sent to a FedEx Hub
  • The package must be picked up within 2 hours of availability
  • You must notify us within 1 hour of delivery or pickup
  • Photo and video proof must be provided
  • The package must not be delayed by the carrier for more than 1 day

⚠️ The Live Arrival Guarantee does not apply to home delivery shipments.

❗ If Your Spider Arrives DOA (Dead on Arrival)

  • Contact us within 1 hour
  • Provide clear photo and video proof

If approved:

  • A replacement spider or store credit will be provided
  • Shipping costs for the replacement are the customer’s responsibility

🚫 Refunds are not issued for live animals

🛍️ Supplies, Decor & Accessories

We accept returns on eligible items under the following conditions:

  • Returns must be requested within 7 days of delivery
  • Items must be unused and in original condition

🔄 Non-Returnable Items

  • Made-to-order items (including most decor and merch) are non-refundable

📦 Return Process

  • Customers are responsible for:
  • Return shipping costs
  • Reshipping fees (if requesting a replacement)

📸 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photo proof

We will review and offer a replacement if applicable.

📦 Lost Packages

  • We are not responsible for lost or delayed packages once they are in the carrier’s possession
  • If your package is missing, please file a claim with the shipping carrier

We may offer a replacement if:

  • The carrier confirms the package is lost
  • An incorrect item was sent
  • The item was damaged in transit

📍 Incorrect Shipping Address

  • Customers are responsible for providing accurate shipping information
  • Orders returned due to incorrect addresses will require reshipping fees

💬 Questions

If you have any questions or need help, feel free to reach out — we’re always happy to help 🕸️✨

Thank you for supporting Little Spoods 💜